Ways to reach us
Reach us however suits you best
Every channel is logged as a ticket so no query is lost.
Ticket portal
Log issues and requests with tracking and a case number. The recommended route for any support request.
For quick queries and operational urgencies during business hours.
Support email
Send us the details and attachments. A ticket is created automatically on receipt.
System status
All services operational
Last updated: today · Incidents are communicated by email to affected clients.
Help centre
Browse by category
Step-by-step guides and answers to the most frequent questions for each solution.
OKentra ERP (odoo)
Configuration, modules, permissions and workflows.
HR Evolution
Attendance, pre-payroll, payroll and employee records.
Electronic invoicing
DGI e-Invoice, CFE, credit notes and contingency.
Payments and integrations
Redpagos, Abitab, Mercado Pago and reconciliation.
Campus
Courses, enrolments and certificates.
Sensors and hardware
Installation, alarms and remote monitoring.
FAQ
Frequently asked questions
Open a ticket
Tell us what's happening
Fill in the form and we'll send you a case number. You can also write to [email protected].